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By continuing the annual benchmark survey and presenting industry quality metric results, the PCPC’s goal is to encourage continual improvement for both individual companies and the industry overall.

Table of Contents
Introduction
What is New?
What is Benchmarking?
Survey Content
Survey Questions
Data Analysis
Company Size and Type
Total Quality Assurance Budget/Company Gross Sales
QA Staffing as % of Manufacturing
Product Quality Complaint Rate
On-Time and In-Full (OTIF) Rate
First Pass Batch Approval (RTFT) Rate
Batches Lot Acceptance Rate
First Pass Finished Goods Approval (RTFT) Rate
Finished Goods Lot Acceptance Rate
Finished Goods Microbiological Rejection Rate
Release Records Right the First Time
Invalidated Out of Specification (OOS) Rate (Based on OOS)
Invalidated Out of Specification (OOS) Rate (Based on Tests Performed)
Recurrent Deviations Rate
Corrective and Preventive Actions (CAPA) Completed On-Time Rate
Corrective and Preventative Actions (CAPA) Effectiveness Rate
Closing
Raw Data